Refunds

Last updated 21 October 2026

Cancel any time from your account: your plan runs to the end of the period you have paid for. Payments are not refunded as standard, and the unused part of a period is not paid back. When the mistake is ours, we refund.

01When we refund

A charge made twice. A charge after a cancellation that had already taken effect. A fault on our side that stopped the service working and that we could not fix. An approved refund goes back to the card it came from, through Stripe, and usually shows within 5 to 10 working days. A refund cancels any partner commission on that sale. Please talk to us before a chargeback: while a card dispute is open, the account can be paused.

02How it works

1. Cancel from your account, under Billing, so nothing more is charged. 2. Ask for the refund with the form below, and only there: refunds are never handled by email. 3. The answer comes in My tickets on the Support page, and by email.

03Ask for a refund

Sign in first, so the request is tied to your account and its payments.

Card charges appear as DEVELOPERDATA.NET. Billing questions: developerdata.net/support